Policy

1. Terms and Conditions

Introduction
Welcome to HomeKrew.in! These Terms and Conditions (“Terms”) govern the use of our website and the services we provide. By accessing or using HomeKrew.in, you agree to be bound by these Terms.

1.1. Services Provided
HomeKrew.in offers a variety of home services including cleaning, plumbing, electrical work, carpentry, appliance repairs, and more. Services are provided by professionals contracted with HomeKrew.in, and the scope of each service is described at the time of booking.

1.2. User Responsibilities
By using HomeKrew.in, you agree to:

Provide accurate information during booking.
Ensure that the space where the service is to be performed is accessible and safe.
Treat our service providers with respect and follow any instructions provided.
1.3. Payment Terms
Payment for services is due at the time of booking or as specified at checkout. We accept payments through various online methods, including credit/debit cards, net banking, and wallets.

1.4. Cancellation and Rescheduling
You may cancel or reschedule your service appointment at least 24 hours prior to the scheduled time. Cancellations or reschedules made less than 24 hours before the scheduled appointment may incur a fee.

1.5. Limitation of Liability
HomeKrew.in is not responsible for any indirect, incidental, or consequential damages that arise from the use of our services. We are only liable for damages caused directly by our service providers’ negligence or willful misconduct.

1.6. Governing Law
These Terms shall be governed by the laws of India, and any disputes will be resolved under the jurisdiction of courts in India.

2. Privacy Policy for HomeKrew.in

Introduction
At HomeKrew.in, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

2.1. Information We Collect
We collect both personal and non-personal information, including:

Personal Information: Name, email address, phone number, home address, payment information.
Non-Personal Information: IP address, device type, browsing behavior on our website.
2.2. How We Use Your Information
We use your information for the following purposes:

To provide and improve our home services.
To communicate with you regarding your bookings and services.
To process payments and send invoices.
To send promotional offers, updates, or newsletters (if opted in).
2.3. Data Security
We employ reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

2.4. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your data with trusted service providers who assist us in operating our business (e.g., payment processors, service providers) or if required by law.

2.5. Your Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any questions about our privacy practices, please contact us at sanjeevgiri42@gmail.com.

3. Return and Refund Policy for HomeKrew.in

3.1. Service Guarantee
We strive to provide the best home services. If you are unsatisfied with the service provided, you must notify us within 24 hours of the completion of the service.

3.2. Refund Eligibility
Refunds will only be issued under the following conditions:

If the service was not completed as per the agreed-upon terms.
If there was a clear error or mistake by the service provider (e.g., incomplete service, damage caused).
3.3. Refund Process
If you are eligible for a refund, it will be credited to your original payment method within 7-10working days after approval.

3.4. Non-Refundable Services
Certain services, such as those involving custom work or services rendered for a partial period, may not be eligible for refunds. Please check with our support team for clarification.

3.5. Cancellations
If you cancel your service appointment within 6 hours , you may receive a full refund. Cancellations made after the designated period may incur a cancellation fee.

4. Shipping (Service) Policy for HomeKrew.in

4.1. Service Areas
HomeKrew.in currently provides services within specific regions in India. Our services are available in India. Please confirm availability at the time of booking.

4.2. Service Appointment Scheduling
Once you book a service through HomeKrew.in, a technician or professional will be assigned and arrive at the scheduled time. We will confirm the appointment time via email or SMS.

4.3. Service Fees
Service fees are based on the type of service requested, location, and duration of the job. The fees are displayed at the time of booking. Additional charges may apply for urgent or last-minute bookings.

4.4. Late Arrival and Rescheduling
We aim to arrive within the scheduled time window. However, in cases of unavoidable delays, we will notify you promptly. If necessary, we will reschedule the appointment at your convenience.

4.5. Service Performance
We guarantee the quality of our services, and our professionals are trained and experienced. However, HomeKrew.in is not responsible for damages resulting from pre-existing issues, customer negligence, or non-compliance with instructions.